For agencies & MSPs
A white-label delivery engine for the Gulf
You have the clients and the relationships. We have the senior engineering capacity. Resell Managed IT, DevOps and Cybersecurity under your brand — delivered remotely by ONYX, invisibly, on Gulf Standard Time.
How white-label works
Your brand in front. Our engineers behind it.
You own the client and the brand
You keep the relationship, the contract and the invoice. Your client works with your brand — ONYX stays behind the scenes.
We deliver as your team
We work in your tools, your ticketing and your naming, on Gulf Standard Time — so delivery feels in-house, not outsourced.
You keep the margin
You resell at your price. We quote you a delivery cost per engagement; what you charge your client is yours.
We stay invisible
No ONYX logo on your client-facing work, no vendor badge, no direct approach. You are the face; we are the engine.
Why it works
Built to stay behind your brand
The things that make ONYX a quiet consumer brand are exactly what make it a strong resale partner.
No competing brand
We deliberately run no consumer brand, no logo wall and no named-engineer marketing. There is no ONYX identity to compete with yours.
Nothing to poach
Your client never meets “someone from ONYX”. The delivery team stays an anonymous engine under your name, so the relationship stays yours.
No UAE footprint of our own
We are remote-only and claim no UAE office. For anything physical we depend on a local party you nominate — structurally, that is you.
Non-circumvention in writing
We put non-solicitation and non-circumvention in the partner agreement: we do not approach, quote or contract the clients you introduce.
Engagements & service levels
Clear scope, clear service levels
We quote each engagement to its scope rather than list fixed prices — you resell at your own rate. Every retainer is delivered against a written SLA agreed up front.
Project
A scoped, fixed piece of work — a firewall migration, a cloud setup, a security audit — delivered to a defined outcome and handed back.
Managed retainer
Ongoing Managed IT, security or monitoring under an agreed monthly scope and service levels, run continuously as your delivery team.
Embedded team
DevOps or engineering capacity that plugs into your (or your client’s) repos and cloud accounts and works as an extension of the team.
How our SLAs are structured
Rather than advertise numbers we can't guarantee for every environment, we agree service levels per engagement. A typical managed SLA defines severity tiers (for example P1 business-critical down through P3 routine), a target response time for each, an escalation path with a named contact, coverage hours, and monthly reporting on what was met. We'll share a sample SLA schedule and — for reseller partners — the delivery pricing behind it under NDA.
Let's talk about a partnership
Tell us about your clients and the capacity you need. We'll walk you through how the white-label model works, share a sample SLA and delivery pricing under NDA, and put non-circumvention in writing before you introduce a single client.